## Emotional Intelligence Training

Emotional Intelligence Training Course Outline

Course Overview

Hi, I'm Dana Harris and I'm so glad you're thinking of this emotional intelligence training program. In all the years I have worked with Australian businesses, I have never seen a shortage of skilled professionals, but when it comes to not being able to handle the technical skills, it isn't that they don't have the technical skills, it is that they haven't got the emotional intelligence to manage oneself.

This extensive training is for people at all levels who wish to improve relationships in the workplace, manage stress better and show more leadership. If you are a manager looking to crack the emotional intelligence code, an emerging leader eager to accelerate your career path, or a frontline team member wanting to master the art of emotional intelligence, you will be provided with the emotional intelligence tools to transform your professional interactions in your daily life.

The program fuses the best in psychology with the tough realities of the Australian workplace, so you walk away with practical tools you can use straight away. We are practically focused and do not teach just theory, we create a safe space to develop these key skills before you have to apply them back in your work.

Learning Outcomes

At the end of the course, students will be able to:

Self Awareness Development

Pinpoint emotional triggers, as well as patterns on the job

Identify physical and psychological symptoms of stress and arousal

Learn how personal values and beliefs can influence professional interactions

Be honest with yourself about how you feel

Self Management Mastery

Use time tested techniques to control your emotions under pressure

Use stress management strategies if you tend to get anxious in difficult conversations

Acknowledging feelings, keep professional composure

Develop personalised emotional management strategies

Social Awareness Enhancement

Understand, interpret, and respond to the verbal and non verbal emotional cues of colleagues and clients

Effectively judge fireteam chemistry and meeting atmospheres

Navigate emotional expression within different cultural, generational contexts

Identify feelings expressed in workplace messages

Relationship Management Excellence

Have hard conversations with empathy and openness

Give positive criticism without becoming defensive

Rapidly developing the capacity to connect with a variety of personalities

Resolve those conflicts before they become bigger problems

What You Will Learn

Module 1: Developing Your Emotional Blueprint Identify your emotional patterns and your workplace triggers. You'll finish in depth self assessment tools and create a customised emotional awareness plan that will be the bedrock in all your future emotional intelligence growth.

Module 2: Emotional Regulation Mastery Discover evidence based strategies for handling your emotions in the heat of the moment. This course teaches you exactly how to do that by looking at various breathing techniques, cognitive reframes, and physical methods that you could use to keep your cool and stay centred during a pressure situation.

Module 3: Social Radar Learn to read the emotional climate at work and hear what's NOT being said. You will acquire the ability to read body language and vocal tones, and to identify the small signals that make other people's thoughts and feelings transparent.

Module 4: Empathic Communication Skills Develop empathic communication skills for professional boundaries. Use active listening that acknowledges other people's feelings while holding on to your position and learn about questioning that fosters understanding.

Module 5: Changing Difficult Conversations Change the way you think about difficult workplace conversations forever. Learn a failproof system to deal with performance problems, customer complaints, and workplace relations with strength, grace, and effectiveness.

Module 6: Emotional Resilience Strategies for preserving emotional health in challenging job environments. Build your individual resilience plan and learn how to bounce back faster in the face of work bump ins and challenges.

Module 7: Leading Through Emotional Intelligence Whether or not you are in a formal leadership role or simply want to lead change in your organisation, discover how to motivate others, foster a psychologically safe environment, and lead teams through emotional connection and understanding.

Training Methodology

It's an active, super engaging course that goes far beyond just a lecture. It includes role play scenarios, examines real life Australian Business case studies, involves small group discussion and individual reflection work. You'll be training new techniques in a safe space where failure is a learning experience.

Every single module also has handouts and cheat sheets that you can use right away! Post training an ongoing support pack will go home with the participants to keep improving their skills.

Summary

There is no other section of professional competency more central to one's career success and job satisfaction than emotional intelligence. This training will give you practical skills you can use straight away to manage the emotional landscapes of today's Australian workplaces.

You will walk away with hands on strategies for navigating difficult scenarios, forming stronger relationships with coworkers and clients and feeling more in control of professional interactions. That advantage extends further than the workforce, and comes with an array of benefits that affect everything you do.

Offered in Brisbane, Perth and through online delivery to cater to different learning styles and locations. This investment in yourself plays out in the form of more and better job prospects, improved personal satisfaction and speeded up personal development.