Active Listening Training - Brisbane
Active Listening Training Course
Brisbane, Australia
By Dr Marcus Clarkson, Business Adviser
Course Overview
During my two decades consulting with Australian organisations, I have seen hundreds of lost opportunities, bruised relationships and expensive misunderstandings – all due to one of the most fundamental yet overlooked skills – the ability to listen. In my opinion one of the most underrated skill set by the modern day workplace, this Active Listening Training has it all.
This is not your average communication workshop. Yes, you read that right: TouchPoint is a down-and-dirty service-transformation workshop created to change how you interact with colleagues, customers and partners. Participants who take the Leadership Listening course will gain the listening skills that distinguish good professionals from great leaders, using methods and strategies that are tested in the real world.
Curriculum-Based Learning Outcomes
Upon successful completion of this course, students will be able to:
Foundation Competencies
Relate the difference between hearing and listening in an activity format
Recognize and remove roadblocks to attentive listening, such as internal distractions and prejudgment
Use the four essential parts of listening: attention, interpretation, evaluation, and response
Advanced Communication Skills
Use strategic questioning tactics to clear up understanding and foster more discussion
Show that you're tuned in by validating others without sounding condescending
Use nonverbal signals to indicate involvement and understanding.
Workplace Application
Difficult conversations in the context of the active Listening principles.
Adjust listening techniques for various personalities and communication styles
Handle short time while listening carefully to speakers
Self-Awareness Development
-Identify Personal Listening Triggers and Automatic Response Patterns.
Stay in the room during difficult or emotional discussions
Develop individual action plans to further improve your listening skills consistently
What You Will Learn
Module 1: The Listening Reality Check Objective review and analysis of listening practice, plus a clear understanding of the realities of ineffective listening in Australian organisations. Learning objectives Participants will Identify his/her style of listening, barriers to good communication participants haven.
Module 2: The Psychology of Listening An examination of why we can’t wait to reply before other people finish speaking. The neuroscience of where attention goes and cognitive load in workplace conversations.
Module 3 - Basic Active Listening Skills Being able to use basics techniques such as focused attention, the right kinds of non-verbal and verbal prompts to encourage communication.
Module 4: Difficult Situations How to Stay Connected What to do when people come off as hostile, longwinded or uncooperative. Strategies to deal with emotional reactions and be an objective person.
Module 5: Strategic Questioning Mastery Knowing when and how to ask effective questions that clarify, rather than question. Open-ended questioning and strategic use of silence development.
Module 6: Integrating into the Workplace The hands-on approaches to listenskill time management, and creating a team atmosphere so as to encourage good communication.
Assessment Methods
Exercises: Listening exercises with peers Practicing real life Listening exercises with peers- give feedback by emails to each other 9-13 Vlasta_MARVEL_1989 STOP 9 A-13 Listen again to the recording, answer the questions correctly next to the number and time of the speech.
Self-Assessment Tools: Evaluation of overall listening skill development
Action Plan Presentation: Personal commitment to continuous improvement
Accreditation and professional certification: Certificate of completion as proof of professional development records.
Summary
Active listening is so much more than just being polite - it's a competitive advantage in the business world! Elite leaders that can eliminate the noise and truly understand their teams, clients and stakeholders are the ones who continually outperform.
This practice makes listening not just a passive act, but an incredible leadership tool. Leave with practical tactics you can start using right away and an understanding of how strategic listening positively impacts every business relationship.
From managing teams to serving customers to working with colleagues, the art of the active listen is what sets you apart. In one where everyone can easily do sort of talks, the one who actually listens has an edge.
The ROI on active listening training comes in the form of fewer communication errors, stronger team relationships, and improved problem-solving. Come and join us in Brisbane and see how genuine listening can change your career and your organisation.
Duration: 2 Days
Location: Brisbane, Australia
Group Size: Up to 16 so there\'s no hiding place!
Price: Contact for the current fee and group rates.